International experience of pre-trial settlement of disputes in the market of financial services

10.5.2024

Representatives of the ER IBM continue to learn about the international experience of pre-trial settlement of disputes in the financial services market.

Thanks to the existing long-term friendly relations with the representatives of the Office of the Financial Ombudsman of Poland, professors of the Department of Finance, Accounting and Banking Viktor Trynchuk and Yurii Klapkiv visited the office of the Financial Ombudsman in Warsaw, organized a joint conference in Krakow, developed the discipline “Protection of Rights” for students of the third level of education of consumers in the market of financial services”. They also can regularly join webinars on the protection of consumer rights in the market of financial services.

In Poland, the financial ombudsman ensures the out-of-court settlement of disputes between clients and financial market entities. The tasks of the Financial Ombudsman include taking measures to protect clients of financial market entities (insurance, pension, banking and capital market), including: consideration of appeals in certain cases submitted in connection with dissatisfaction with the decision of a financial institution; providing opinions on draft legal acts on the organization and functioning of the financial market, submitting requests to competent bodies for legislative initiatives or amendments to legal acts on these issues, mediation.

We sincerely thank the Financial Ombudsman of Poland and representatives of the Office of the Financial Ombudsman for organizing and holding interesting webinars and a significant contribution to raising the level of financial culture of scientific and pedagogical workers and student youth in Ukraine.

According to the Department of Finance, Accounting and Banking